Project Quality Management Critical Success Factors for Buildings by Sui Pheng Low and Joy Ong
Contents of Project Quality Management eBook
- Introduction
- Background
- Quality Management System
- International Organisation for Standardisation
- Construction Quality Assessment System
- Research Problem and Hypothesis
- Research Aim and Objectives
- Significance of Research
- Book Structure
- References
- Construction Quality Assessment System
- Evolution of CONQUAS
- History and Development
- Bonus Scheme for Construction Quality
- Introduction of Quality Mark Scheme
- Assessment Approach
- Sampling Approach
- Quality Trends
- Mechanical and Electrical Works
- Architectural Works
- Structural Works
- Summary of CONQUAS Findings
- References
- Quality Management
- Evolution of Quality Management
- Rationale for Quality Management in the Construction Industry
- Quality Control and Quality Assurance
- Pareto Efficiency of Quality Management
- Barriers to Quality Management in Construction
- Application of Quality Management to CONQUAS
- References
- CONQUAS Critical Success Factors
- Introduction
- Human Resource Management
- Formation of Quality Management Unit with Clear
- Guidelines of Each Member’s Roles and Responsibilities for Every Project: HRM
- Commitment of Top Management to Advance the CONQUAS Management Performance: HRM
- Getting the Support and Cooperation of
- Employees: HRM
- Training Employees to Understand and Adhere to CONQUAS Requirements: HRM
- Supervision by Client or Architect to Monitor the CONQUAS Management Workflow of the
- Main Contractor: HRM
- Comparing Company-Wide CONQUAS Performance
- Track Records: HRM
- Setting a Benchmark to Gauge and Control the
- CONQUAS Performance: HRM
- Subcontract Management
- Controlling the Number of Subcontractors Working on the Project: SCM
- Having a Rigorous Prequalification Process to Select Subcontractors and Suppliers: SCM
- Ensuring the Skill Level of Labourers: SCM
- Collaborative Efforts Between Subcontractors and Main Contractor: SCM
- Adequacy of Contract Period and Contract Sum: SCM
- Identifying a Specific CONQUAS Score that the Subcontractor is Liable for Achieving: SCM
- Awarding Incentives to Subcontractors if Their
- Targeted Score is Met: SCM
- Imposing a Penalty to Subcontractors if Their
- Targeted Score is not Achieved: SCM
- Giving Clear Instructions to Subcontractors on
- How to Adhere to the CONQUAS Requirements: SCM
- Schedule Management
- Prefixing of CONQUAS Sample Locations
- (Applicable to Structural Components Only): SM
- Adequacy of Sample Locations Prepared in the
- Event of Unforeseen Site Conditions to Serve as a Backup: SM
- Arranging for Phased Construction to Reap Learning
- Curve on Workmanship Quality: SM
- Contents vii
- Booking of Assessment Schedule to Tie in with
- Site Progress: SM
- Material Management
- Choose Materials Through a Comparison Process,
- Considering Their Specifications and Samples to be Provided as Well: MM
- Select Materials Which can be Better Managed During
- Construction: MM
- Inspect Materials Upon Delivery: MM
- Proper Materials Handling and Storage: MM
- Protection of Materials After Completion of that
- Portion of Works: MM
- Sample Testing of Materials Through an Independent
- Testing Agency (ITA) to Check for Proper
- Usage of Materials: MM
- Construction Management
- Ensuring that Shop Drawings are Checked Thoroughly
- Before Actual Construction: CM
- Constructing Mock-Ups to Check for Implications with Other Trades of Works: CM
- Field Demonstration by Labourers to Showcase
- Their Understanding of the Workmanship Quality
- Required: CM
- Conducting Preparatory Inspection Using Template
- Checklist at Every Stage of Work Activity: CM
- Using Recognised Testing Standards to Check for
- Non-compliance During Inspection: CM
- Cross-Checking by Another Party: CM
- Adherence to Reporting and Follow-Up Procedure of Defects Before CONQUAS Assessment: CM
- Summary of Critical Success Factors
- References
- Research Design and Methodology
- Overview of Research Process
- Survey Design
- Type of Respondents
- Survey Questions
- Methodology for Survey Analysis
- Interview Design
- Interviewee’s Profile
- Interview Questions
- Case Study Design
- References
- viii Contents
- Results and Analysis
- Overview of Research Analysis
- Survey Response Rate and Demographics
- Importance Level of the Critical Success Factors
- Mean Importance Rating Based on the Five Categories
- Usage Level of the Critical Success Factors
- Mean Usage Rating Based on the Five Categories
- Correlation Analysis
- Coefficient of Determination
- Pearson Correlation
- Concluding Statement
- Linear Regression
- Independent-Samples Test
- Importance Rating
- Usage Rating
- Summary of Analysis
- References
- Case Study
- Outline of Company Z
- CONQUAS Background
- Early Period (Before Year )
- Transition Period (Year – )
- Current Practices (Year Onwards)
- Outcome
- Lessons Learnt
- Reference
- CONQUAS Management Framework
- Model for CONQUAS Management
- Stage A: Input Planning
- Stage A : Human Resource Management
- Stage A : Subcontracts Management
- Stage A : Schedule Management
- Stage B: Construction Planning
- Output of the Framework
- Application
- Validation of the Framework
- References
- Conclusion
- Discussion of Main Findings
- Objective : To Examine the Development of
- CONQUAS
- Objective : To Investigate the Application of
- QMS to Manage CONQUAS
- Objective : To Identify CSFs for Achieving
- High CONQUAS Scores
- Validation of Hypotheses
- Implications to the Industry
- New CONQUAS Requirements
- Limitations and Challenges of Study
- Recommendations for Future Research
- Concluding Remarks
- References
