Project Quality Management Critical Success Factors for Buildings by Sui Pheng Low and Joy Ong

Project Quality Management Critical Success Factors for Buildings 

Project Quality Management Critical Success Factors for Buildings by Sui Pheng Low and Joy Ong

Contents of Project Quality Management eBook

  • Introduction
  • Background
  • Quality Management System
  • International Organisation for Standardisation
  • Construction Quality Assessment System
  • Research Problem and Hypothesis
  • Research Aim and Objectives
  • Significance of Research
  • Book Structure
  • References
  • Construction Quality Assessment System
  • Evolution of CONQUAS
  • History and Development
  • Bonus Scheme for Construction Quality
  • Introduction of Quality Mark Scheme
  • Assessment Approach
  • Sampling Approach
  • Quality Trends
  • Mechanical and Electrical Works
  • Architectural Works
  • Structural Works
  • Summary of CONQUAS Findings
  • References
  • Quality Management
  • Evolution of Quality Management
  • Rationale for Quality Management in the Construction Industry
  • Quality Control and Quality Assurance
  • Pareto Efficiency of Quality Management
  • Barriers to Quality Management in Construction
  • Application of Quality Management to CONQUAS
  • References
  • CONQUAS Critical Success Factors
  • Introduction
  • Human Resource Management
  • Formation of Quality Management Unit with Clear
  • Guidelines of Each Member’s Roles and Responsibilities for Every Project: HRM
  • Commitment of Top Management to Advance the CONQUAS Management Performance: HRM
  • Getting the Support and Cooperation of
  • Employees: HRM
  • Training Employees to Understand and Adhere to CONQUAS Requirements: HRM
  • Supervision by Client or Architect to Monitor the CONQUAS Management Workflow of the
  • Main Contractor: HRM
  • Comparing Company-Wide CONQUAS Performance
  • Track Records: HRM
  • Setting a Benchmark to Gauge and Control the
  • CONQUAS Performance: HRM
  • Subcontract Management
  • Controlling the Number of Subcontractors Working on the Project: SCM
  • Having a Rigorous Prequalification Process to Select Subcontractors and Suppliers: SCM
  • Ensuring the Skill Level of Labourers: SCM
  • Collaborative Efforts Between Subcontractors and Main Contractor: SCM
  • Adequacy of Contract Period and Contract Sum: SCM
  • Identifying a Specific CONQUAS Score that the Subcontractor is Liable for Achieving: SCM
  • Awarding Incentives to Subcontractors if Their
  • Targeted Score is Met: SCM
  • Imposing a Penalty to Subcontractors if Their
  • Targeted Score is not Achieved: SCM
  • Giving Clear Instructions to Subcontractors on
  • How to Adhere to the CONQUAS Requirements: SCM
  • Schedule Management
  • Prefixing of CONQUAS Sample Locations
  • (Applicable to Structural Components Only): SM
  • Adequacy of Sample Locations Prepared in the
  • Event of Unforeseen Site Conditions to Serve as a Backup: SM
  • Arranging for Phased Construction to Reap Learning
  • Curve on Workmanship Quality: SM
  • Contents vii
  • Booking of Assessment Schedule to Tie in with
  • Site Progress: SM
  • Material Management
  • Choose Materials Through a Comparison Process,
  • Considering Their Specifications and Samples to be Provided as Well: MM
  • Select Materials Which can be Better Managed During
  • Construction: MM
  • Inspect Materials Upon Delivery: MM
  • Proper Materials Handling and Storage: MM
  • Protection of Materials After Completion of that
  • Portion of Works: MM
  • Sample Testing of Materials Through an Independent
  • Testing Agency (ITA) to Check for Proper
  • Usage of Materials: MM
  • Construction Management
  • Ensuring that Shop Drawings are Checked Thoroughly
  • Before Actual Construction: CM
  • Constructing Mock-Ups to Check for Implications with Other Trades of Works: CM
  • Field Demonstration by Labourers to Showcase
  • Their Understanding of the Workmanship Quality
  • Required: CM
  • Conducting Preparatory Inspection Using Template
  • Checklist at Every Stage of Work Activity: CM
  • Using Recognised Testing Standards to Check for
  • Non-compliance During Inspection: CM
  • Cross-Checking by Another Party: CM
  • Adherence to Reporting and Follow-Up Procedure of Defects Before CONQUAS Assessment: CM
  • Summary of Critical Success Factors
  • References
  • Research Design and Methodology
  • Overview of Research Process
  • Survey Design
  • Type of Respondents
  • Survey Questions
  • Methodology for Survey Analysis
  • Interview Design
  • Interviewee’s Profile
  • Interview Questions
  • Case Study Design
  • References
  • viii Contents
  • Results and Analysis
  • Overview of Research Analysis
  • Survey Response Rate and Demographics
  • Importance Level of the Critical Success Factors
  • Mean Importance Rating Based on the Five Categories
  • Usage Level of the Critical Success Factors
  • Mean Usage Rating Based on the Five Categories
  • Correlation Analysis
  • Coefficient of Determination
  • Pearson Correlation
  • Concluding Statement
  • Linear Regression
  • Independent-Samples Test
  • Importance Rating
  • Usage Rating
  • Summary of Analysis
  • References
  • Case Study
  • Outline of Company Z
  • CONQUAS Background
  • Early Period (Before Year )
  • Transition Period (Year – )
  • Current Practices (Year Onwards)
  • Outcome
  • Lessons Learnt
  • Reference
  • CONQUAS Management Framework
  • Model for CONQUAS Management
  • Stage A: Input Planning
  • Stage A : Human Resource Management
  • Stage A : Subcontracts Management
  • Stage A : Schedule Management
  • Stage B: Construction Planning
  • Output of the Framework
  • Application
  • Validation of the Framework
  • References
  • Conclusion
  • Discussion of Main Findings
  • Objective : To Examine the Development of
  • CONQUAS
  • Objective : To Investigate the Application of
  • QMS to Manage CONQUAS
  • Objective : To Identify CSFs for Achieving
  • High CONQUAS Scores
  • Validation of Hypotheses
  • Implications to the Industry
  • New CONQUAS Requirements
  • Limitations and Challenges of Study
  • Recommendations for Future Research
  • Concluding Remarks
  • References

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