Words That Change Minds by Shelle Rose

PDF Free Download | Words That Change Minds 3rd Edition The 14 Patterns for Mastering the Language of Influence by Shelle Rose Charvet

Contents of Words That Change Minds Book

• Part 1: Introduction
• Chapter 1 – Introduction
• Introduction to the 3rd Edition
• Exciting and Scary Times
• Introduction to the 2nd Edition
• The Language and Behavior Profile (LAB Profile®)
• History of the LAB Profile®
• Creating Our Model of the World
• Meta Programs
• Language and Behavior Patterns
• Reality
• How the LAB Profile® Works in Communication
• Context
• Chapter 2 – LAB Profile® Applications
• Part 2: Motivation Patterns
• Chapter 3 – Motivation Patterns
• Level: Do it Now, or Have a Think About it?
• Proactive
• Reactive
• Identification
• Recruitment
• Stepping on Toes: People Management
• Fate and Destiny
• Sales and Marketing
• Relationships and Communication
• Chapter 4 – Criteria: Hot Buttons
• Making Decisions, Hierarchy of Criteria
• Can’t Make Up Your Mind?
• Difficult to Satisfy?
• Uses for Criteria
• The Brain and Strongly-Held Criteria, Values and Beliefs
• Influencing with Criteria
• Sales and Marketing
• Chapter 5 – Direction: The Carrot or the Stick?
• Toward
• Away From
• Identification
• Changes in Context
• What Would Make You Set and Attain Goals?
• Is It Fear of Success or Motivation Direction?
• Motivating Yourself
• Positive or Negative Thinking?
• Conflicts of Language in Labor Relations
• Innovation and Funding Start-Ups: Who Gets the Cash?
• Political Divisions – a Matter of Toward and Away From?
• Professions Have Patterns
• Recruiting
• People Management and Task Assignment: The Carrot or the Stick
• The Cure to Writers’ Block
• Sales and Marketing
• Online Sales and Marketing
• Chapter 6 – Source: Can You Really Get Others to Do What You Want?
• Internal
• External
• Identification
• Where Do You Know That?
• Knowing Yourself: Recent Brain Studies
• Command Language and the Language of Suggestion
• Irresistible Language: Managing Your Boss
• Self-Awareness: Internal and External
• Hyper Internals: The Macho Pattern4
• The Macho Test©
• Responding to Feedback and Criticism
• What Self-Esteem Is Not
• Educational Design
• Recruiting
• People Management
• Selling in a Buyer’s Market: Adapting to the Shift in Customers’ Patterns
• Buying Online: The Sequence of Internal and External Buying Patterns
• Intimate Relationships
• Doctors and Patients
• Selling in Other Contexts
• Closet Externals and Closet Internals
• Some Things Are Contagious
• Chapter 7 – Reason: The Right Way or A Way to Do It?
• Options
• Procedures
• Identification
• Sales and Marketing
• Recruitment
• Clashes at Work
• Inter-Team Effectiveness
• Technology Providers and Users
• Who Controls the TV Remote?
• People Management
• Reorganizations and Employee Engagement
• Learning New Skills (or …Why Some of Us Can’t Understand Computer
• Nerds)
• Delegation and Working with Groups
• Coaching
• Chapter 8 – Decision Factors: To Change or Not to Change
• Sameness
• Sameness with Exception
• Difference
• Sameness with Exception and Difference (the Double Pattern)
• Identification
• Making Your Change Pattern Work for You
• Revolutions and Evolutions: Recruitment
• People Management
• Taking the Pain Out of Organizational Change
• How to De-stress a Workforce Overwhelmed With Too Many Changes
• Why New Coke Didn’t Make It
• Sales and Marketing
• Purchasers and Users of Software
• Chapter 9 – Using the Profiling Worksheet: Motivation Patterns
• Giving Feedback
• Part 3: Productivity Patterns
• Chapter 10 – Productivity Patterns
• Chapter 11 – Scope: The Forest and the Trees
• Specific
• General
• Identification
• Combinations
• When Bad Communication Happens to Good People
• Patent and other Lawyers
• Why Do All the Songs I Know End in La, La, La?
• Recruitment
• Difficult Bosses
• The Leadership Challenge
• Sales, Marketing, and Submitting Bids
• Life, the Universe, and Everything
• Too General?
• Chapter 12 – Attention Direction: When Hinting Won’t Work
• Self
• Other
• One in Fourteen People
• Identification
• Communication
• Recruitment
• Once a Self, Always a Self?
• If You Have a Self Pattern
• Self and the Autism Spectrum
• Chapter 13 – Stress Response: Freaked Out or Cool as a Cucumber?
• Feeling
• Choice
• Thinking
• Identification
• Recruitment
• Incompetency Attacks
• Career Coaching
• Passion
• Emotional Outbursts
• Managing Stress and People
• Post-Traumatic Stress Disorder Can Be Contagious
• Language Range and Culture
• Chapter 14 – Style: Environment and Productivity
• Independent
• Proximity
• Cooperative
• Identification
• Recruitment and Management
• Pattern Combinations
• The Loneliness Epidemic
• Chapter 15 – Organization: People and Things
• Person
• Thing
• Identification
• Good and Bad People?
• Recruitment
• Sales and Marketing
• Chapter 16 – Rule Structure: Guidelines for Yourself and Others
• My/My: My Rules for Me, My Rules for You
• My/.: My Rules for Me, I Don’t Care
• No/My: No Rules or Don’t Know Rules for Me, My Rules for You
• My/Your: My Rules for Me, Your Rules for You
• Identification
• Recruitment and People Management
• So Why Does Middle Management Get the Squeeze?
• Telling Yourself What to Do
• Intimate Relationships
• Raising Kids
• Chapter 17 – Convincer Channel: How People Gather Information
• Channel Patterns
• Identification
• Applications
• Chapter 18 – Convincer Mode: Clinching the Deal
• Number of Examples
• Automatic
• Consistent
• Period of Time
• Identification
• Applications
• Learning
• Tough Customers
• Chapter 19 – The LAB Profile® Worksheet: Productivity Patterns
• Part 4: Applications
• Chapter 20 – How to Complete a LAB Profile®
• Chapter 21 – Applications
• Chapter 22 – The Next Step: Understanding and Working with Pattern
• Combinations
• How to identify Pattern Combinations
• Looking for the Combination Patterns in Someone’s Profile
• LAB Profile® Combination Patterns for Behaviors
• Profile of Cheaters: The Volkswagen Emissions Scandal
• Profile of the Radicalization Process
• The LAB Profile® Patterns for Changing a Habit
• How Self-Help “Gurus” Get You to Buy
• Chapter 23 – Influencing Strategies and Techniques
• The Bus Stop
• Match, Match, Match, Lead
• The Language of Suggestion vs. Command Language
• The Suggestion Model©
• The Universal Opener: The 4Mat System
• The 4-Step Motivation Method©
• How to Sell to Internals
• The Macho Test©
• The Bad News Formula©
• The 3-2-1 Away From – Toward Sandwich for Highly Away From People
• Chapter 24 – The LAB Profile® of Conflict
• Chapter 25 – Conversational Coaching© with the LAB Profile®
• The NLP Outcome Strategy
• The “Stuck” State
• More Choice Is Better? Better for Whom?
• The “Done” Frame
• Chapter 26 – Career Coaching and Personal Profiles
• LAB Profile® Report: Bill X
• Context: Work Motivation Patterns
• Productivity Patterns
• Ideal Work Situation
• Suggestions
• LAB Profile® Report: Claudia Y
• Context: Work, present and future Motivation Patterns
• Productivity Patterns
• Ideal Work Situation
• Working Independently
• Considering Taking the Plunge to Go Out on Your Own?
• Chapter 27 – Corporate Culture Diagnosis and Change Measurement
• Culture Diagnosis Process Overview
• Organizational Change Process Overview
• Chapter 28 – Recruiting Employees Who Perform
• The LAB Profile® of Qualities
• Job Profiles
• Production Manager – Job Description
• Manufacturing Production Management:
• Production Manager – Job Analysis
• Recommendations
• Attracting Only the Right People: Career Advertising
• Chapter 29 – Building a High-Performance Team
• Chapter 30 – Negotiating and Bargaining
• Preparation Is the Key
• Chapter 31 – Understand and Speak to Your Market
• Market Research
• Finding Your “Ideal Customer”
• Online
• Chapter 32 – Education and Learning
• Adult Learners
• The Solution for Short Attention Spans
• Chapter 33 – Default Profiles
• Chapter 34 – LAB Profile® Inventions and Tools
• Part 5: Appendices
• Chapter 35 – Summaries and Useful Bits
• Chapter 36 – LAB Profile® Patterns Summary
• Motivation Patterns
• Productivity Patterns
• Chapter 37 – Influencing Language Summary
• Motivation Patterns
• Productivity Patterns
• Chapter 38 – The LAB Profile® Worksheet
• Chapter 39 – Research and Research Abstracts
• Chapter 40 – Resources
• Chapter 41 – What Else?
• Chapter 42 – LAB Profile® Specialist Certification